Frequently asked questions
Everything people ask before a first order: ordering, delivery, fees and tracking.
- How do I order?
- Choose your products on the site and set the quantities, then enter your name, mobile number, address and delivery area, and pick a delivery day and a slot (morning or evening). We call you to confirm the details and the time before delivering. No account and no sign-up needed.
- Where do you deliver, and what does delivery cost?
- We deliver across Greater Cairo (the Cairo and Giza governorates). The areas we serve and their fees in EGP: Hadaeq Al Qubbah (25), Heliopolis (50), Sheraton (70), Nasr City (70), Rehab (200), New Cairo (220), Madinaty (250). Your area's fee is shown before you confirm the order.
- When is delivery free?
- Delivery fees depend on the area and start at 25–250 EGP, and delivery is free when the goods in your order reach 1000 EGP or more — in any area.
- Is there a minimum order?
- No, there is no minimum: you can order any quantity, and delivery is charged according to your area.
- When will my order arrive?
- You pick the delivery day yourself, any day within the next 7 days, and a morning or evening slot. We call to confirm the time before delivering.
- How do I track my order?
- After ordering you get an order number and a private tracking link, which your browser remembers under "My orders". The link shows the order at every stage — received, confirmed, being prepared, on the way, delivered — along with any note we add.
- What if I am not happy with an item on delivery?
- Check your order when it arrives. If an item is not up to standard, tell the driver or message us the same day: we replace it free on the next delivery or refund it in full. You do not need to return anything and there are no return fees.
- How should I store the products?
- Cheese, butter and mish belong in the fridge in a sealed box. Samna, honey, black honey and tahini keep in a dry place away from sun. Kishk, freekeh, basisa and spices keep in a sealed jar away from humidity. Shamsi and bettaw bread are best the day they arrive, and freeze well wrapped, then reheat before eating. Every product page carries its own storage note.
- Do you sell wholesale to restaurants and hotels?
- Yes — there is a separate wholesale price list for restaurants and hotels at catalog.nilesoil.com, entirely separate from the household prices here.
- How can I reach you?
- On WhatsApp or by phone on 201004113379. We answer questions before and after an order.